Posts belonging to Category customer service



170. Polish Up For Higher Profits

“I have a 31-step process. I shampoo seats, do the dashboard with Q-tips, clean the trunk, dress the engine, etc. It takes 3 hours for what I do, and I charge $120. That’s detailed.”

This would be a typical response of someone who does Auto Detailing when asked what they can do for your car and how much they would charge you for it.

The age of upscale carwash is here. As we keep our cars longer (average length is 7.5 years) we take better care of them.

This is why the carwash business is booming with $8 billion in revenue, and so is auto detailing.

EXECTUIVE PARKING

Many auto detail services nest their business in executive parking lots. They get a permit from the city and from the business whose lot they use.

This is convenient for employees who otherwise may not have time to bring their cars to a shop that would take 3 hours to get detailing done.

In a mobile operation such as this, you will need a van or pickup truck and access to running water and preferably AC power.

In some cities, there are companies that convert and customize pickup trucks into mobile detail shops with its own reservoir and portable power generator.

140 MILLION CARS

Although many auto detailers will swear that a bulk of their business comes from car dealers, in reality the car dealer market is small and extremely competitive.

Most car dealers need cars detailed before a used car is offered in an auction or is displayed in the lot.

However, the biggest market of all is still on the road, individual car owners, representing all of 140 million passenger cars plus another 30 million pickup trucks on the road.

This market, with an average age of 7.5 years, is ripe for a detail job at least twice a year.

BUDGET DETAIL

The best way to build up a base in this business is to introduce a mid-priced service that offers extras that carwashes do not offer.

Detail jobs in the range of #30 to #49 will open up a new market that can provide a stream of customers. You can provide a written list of what you do and how you build up your rates from the basic price of $30 to the premium rate $49.

With 5 customers a day, at 1 hour each, you can average $200 a day.

169. Let’s Plan A Party

“MAGIC” is the buzz word that usually describes what this business offers.

No – the Party Planning business we’re talking about has very little to do with Goof-Doop The Clown or serving cake and ice cream to 6-year old kids.

CORPORATE SCENE

For a Party Planner, this is where the money is. And if you have the knack for organizing fun things for grown ups, you’re in for a big – $100 Million – surprise. And it’s a business worth celebrating.

BROKER MENTALITY

This is a business you can virtually start with little or no capital. All you need is a great idea and a client who wants to have fun.

The best way to implement this business is to act as the broker for all services entailed in any given event.

You do not prepare the food, you hire a caterer. You do not sing or dance, you hire entertainers. In fact, in some real big parties, you can negotiate with talent agencies to have celebrities attend your party.

For example, you can have named stars “drop by” your party for around $10,000 or better. If your budget cannot afford the real celebs at $10,000 a piece, then you can hire look-alikes for $200 a night. Do not introduce them in the party, just let them roam around and mingle with the guests.

THEME PARTIES

You can also plan an event around a theme, depending on the reason for the party and the number of people attending.

You can build festivals around parties. If the party is an extension of a convention, work around ideas that are conducive to people in that trade or industry.

START-UP

To get started, line up businesses that are involved in parties: florists, videographers, caterers, hotel managers, equipment rental companies, and others.

Set your rates based on the price lists of these related businesses. These tie-in companies will dictate the way you structure your prices.

Once ready, compile a mailing list of potential corporate accounts in your area. If you live in a city with a convention center, it would be ideal to do some networking and get referral business.

166. Zip Code Phonebook Yellow Pages

Zip Code Phonebook Yellow Pages

A California-based research company has been extensively doing studies on U.S. ZIP (Zone Improvement Program) Codes, they can now predict, with certain percentage of accuracy, what you ate for breakfast based on your zip code.

Zip Code is the smallest, most organized accumulation of information by which we can evaluate the demographic flavor of a given area.

From a marketing standpoint, most retail businesses use zip code along with the Pareto Principle that 80% of your customers reside within the zip codes that connect to your location. In theory, they live no more than 7 miles from where you are.

A CHANGING MARKETPLACE

The phonebook we have grown accustomed to was developed over 30 years ago. Only it has grown in terms of thickness, weight, and aesthetic design.

From a marketing perspective, except for its dominance and near monopoly, it has been rendered useless by a more mobile and more efficient market.

When the Yellow Pages was first introduced, the world “malls”, “strip malls”, “executive centers”, and “postal & mail box centers” were unknown to American consumers.

Today, it is easier for us to dial directory assistance or look online than it is to use the phonebook.

USE OLD PATTERNS

To make it easy for advertisers and consumers to swallow something new, make it look like it’s old. So, use simple patterns and designs borrowed from old phonebooks, including rates charged for your territory.

Establish your advertising rates based on the number of homes and businesses your Zip Code phonebook is going into.

You can cover as many Zip Codes as you want, just make sure you do not pile up a marketplace so large you are practically competing with the phone company. The best rule of thumb is to break the phone company’s general distribution area into 7 phonebooks.

GTE used to have what they called “The Neighborhood Phonebook”. I think the reason it died is that it broke down its neighborhood either very conceptually or too similar to the way all other phonebooks do. Advertisers want solid numbers. Zip Codes are solid. Just ask the postal service.